For your orders within Turkey, cargo is delivered within 1 to 5 working days at the latest. For purchases of 2000 TL and above, shipping is free of charge.
Your overseas orders are transferred to Domestic Cargo between Monday and Thursday and delivered to your address within 7 to 10 working days at the latest, cargo pricing may vary depending on your region and the shipping amount is reflected in the basket. Exchanges and returns are not made for overseas orders.
RETURN / EXCHANGE CONDITIONS
- For returns, the products must be sent back unused with the protective bag and original packaging intact.
- In case the safety ribbon attached to the evening dresses is removed and damaged, exchange or return will not be accepted. The safety ribbon is attached to the product so that it does not prevent you from trying the product.
- All return products received by us are first taken into a detailed examination by our quality control team. If your return request is approved after the review process is completed, you will be refunded. If not approved, your return request will be rejected and the product will be sent back to your address.
- In personal cases such as the product is not suitable in size, it must be shipped within 7 days at the latest from the date of delivery.
For product exchange and return, you can send to Eser Giyim address via Yurtiçi Kargo with the code ‘328656413’. In return transactions, the shipping fee belongs to the customer. When your return request is approved, the shipping fee is deducted from the total return amount and a refund is made to you.
Translated with DeepL.com (free version)
For details, you can visit our Consumer Rights Withdrawal, Cancellation and Return Conditions page.
