1) Bank Transfer or EFT
You can make it to any of our Kuveyt Türk bank accounts (TL).
2) Credit Card on the Site
You can benefit from our online single payment or iyzico online installment opportunities for any credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3 business days.
3) Order Price Refund
In case your orders are canceled for possible reasons; The COMPANY will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.
4) Delivery
We strive to deliver the products you ordered on the same day. For products that take time to supply, the cargo delivery time is 3 business days as stated in the product detail. You will be informed in case of possible delayed delivery. In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address. Your requests will be processed according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be sent by Yurtiçi Kargo. Once your orders are approved, they will be delivered to the cargo company within 2 (two) business days at the latest. You can discuss different delivery conditions by consulting our customer representative. Additionally, cargo deliveries are only valid for Türkiye.
5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page. In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We have a responsibility to the bank whose credit card system we use, as well as to the customer, regarding the delivery.
Please be carefull!
Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not receive the product by keeping a report with the cargo company. Once the product is received, it is assumed that the cargo company has fully fulfilled its duty. If the product is damaged: Send the report you have prepared to the fax number 0(216) 491 03 62 as soon as possible and report the situation to noreply@esergiyim.com.tr e-mail address. If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.
