Frequently Asked Questions

For every purchase you make before 15:00 at Eser Giyim Online store, the product you have ordered is delivered to the courier company that we have a contract with, on the same day.

For every shopping you have made on our website, the products delivered to the cargo are delivered to you within 3 working days .

You can find out your cargo status by typing your cargo tracking number and e-mail address from the cargo tracking page on our website or from the link here .

For all your domestic orders, your cargo is delivered to your address free of charge .

If your cargo arrives with its package open, you can contact us on our contact page or return your cargo.

As Eser Giyim, we aim to deliver our overseas orders as soon as possible. For your international orders, your cargo will reach your address between 3 and 5 working days.

You can return the product within 14 days of receiving it. For detailed information about non-refundable products and returns, you can visit our Consumer Rights, Withdrawal, Cancellation and Return Conditions page.

There are no exchanges or refunds for evening dresses, delicate fabrics, products with tags removed and stones. You can return our products other than these products.

For every purchase you make on our site, no fee is charged for returns or no return fee is paid .

You can get your refund from the link here , except for evening dresses, products with stones, products with delicate fabrics and products with tags torn off. When filling out the relevant form, you must add the code "R5Y375" to the box in the customer code section.

After the refund is made, the payment you made will be reflected in your account within 1 week .

You can change the size or color of the product you bought from the store where you bought the product, and you can contact us on our contact page for the size or color change of the product you have ordered from our online store.

Returns cannot be made for the products delivered to your address in your overseas orders.

You can continue your shopping by making your payment via wire transfer or with your credit card for your purchases from Eser Giyim Online.

There is an option to pay in installments up to 9 months for every payment you make with a credit card.

In installment payments, the fee you will pay increases according to the maturity difference.

Shipping fee is paid for each product ordered abroad . The ordered product reaches your address in 3 to 5 days .

There are no specific campaign periods in our Eser Giyim online store. Campaigns are organized according to the stock products obtained and vary according to seasonal times. Any campaign to be made on our website will be announced on our social media account before the campaign date. You can reach our social media account from this link and follow our announcements!

Our campaigns do not have a specific validity period. The validity period may vary depending on the content of the campaigns.

Unfortunately, we do not have the right to return or exchange our campaign products.

When you become a member on our website, you are informed about our campaigns via SMS and E-Mail . In addition, by following us on our Instagram account , you can be informed about future announcements.

We have a total of 7 Eser Giyim stores in Istanbul, 3 in Fatih, Ümraniye and Pendik, as well as our Bursa store and our online store. Click to get contact information about our stores and to get information about our other stores.

You can get the necessary information from our contact page for Eser Giyim and contact us.

You can see our products in our online store and Instagram account, and you can reach our products physically by going to our other stores.

In our stores, there are products of many brands such as Cloche, Alfabeta, Ghisa, Ömür Inn, Womania, Senna, Qupra, My Dreams, Yusuf Özdemir, Garni, Miss Dalida, Misswhence. You can easily access the products of the brands we sell in our store on our stores page!